Instant Systems Privacy Policy

Who we are

Instant Systems Sweden AB specializes in developing, manufacturing, selling, and supporting software and hardware systems to enhance productivity, efficiency, and convenience, with a core focus on retail and logistics solutions.

What information do we collect and why?

We collect your information to fulfill our obligations and provide the highest level of customer service. We retain certain information for legal requirements.

Information we store

•  Registration Information: Collected during registration to fulfill our commitments to you.

•  Purchase and Payment Information: Collected when you purchase goods and services.

•  Contact Information and Communication Records: Collected during customer service interactions.

Why we process personal information and how long we store it

We process personal information to deliver goods and services and resolve customer service issues. Below are the purposes, reasons, and retention periods for storing personal data:

Purpose
Reason
Retention Period
Purchase and delivery of goods and services
Per customer agreements
Contract period + 3 years
Perform and manage service issues
Per customer agreements
Contract period + 3 years
Communication with customer service
Maintain high service levels
Contract period + 3 years
Bookkeeping of transactions
Legally required
7 years

Your rights

Under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA), you have the right to:

 Request access to, correction of, or deletion of your personal data.

 Restrict or object to the processing of your data.

 Withdraw consent for data processing at any time (without affecting the lawfulness of prior processing).

 File a complaint with the Swedish Data Protection Authority if you believe we have not complied with GDPR or DPA requirements.

Data security

Instant Systems Sweden AB is PCI-DSS certified and takes appropriate technical and organizational measures to ensure the security and safety of personal data. We are committed to protecting your data against unlawful processing and accidental loss or damage.

Authority and contact details

Instant Systems Sweden AB is the controller and processor of personal data in compliance with DPA 18 and GDPR. For any concerns regarding data processing, please email us at: dp@instantsystems,se